Refund policy

RETURN & REFUND POLICY

We want you to love your purchase from Kat & Estella. If you have an issue with your order, please contact us within 14 days of receiving it.

Returns
To be eligible for a return, items must be unused, unworn, with tags attached, and in their original packaging. Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can make it right. Photos may be requested.

Non-Returnable Items
Certain items may be final sale or non-returnable for hygiene or other reasons. Any exclusions will be noted on the product listing when applicable.

Return Shipping
Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Return instructions will be provided after your return request is approved.

Refunds
Once an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Questions
For questions about a return or refund, please contact us through the Contact page.

♡ Kat & Estella